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REFUND AND RETURNS POLICY

Thank you for choosing www.sealstoragebag.com! We are committed to providing customers with high-quality waterproof storage bags. If you are not satisfied with your purchase, we will be happy to provide you with a refund or return service. Please read the following refund and return policy carefully.

  • Return period
    You have the right to request a return within 7 days of receiving the product. Please ensure that the product is unused and in original condition, including all tags and packaging.
  • Return conditions
    To process your return smoothly, please follow the following conditions:
    All returns must be requested within 7 days;
    The product must be unused and in original packaging and tags;
    Unless it is due to quality problems or wrong items, shipping costs will be borne by the customer.
  • Return process
    To request a return, please follow the steps below:
    Contact customer service: Contact our customer support team via email at duskthorn@sealstoragebag.com and provide your order number and the reason for the return.
    Get a return authorization: Customer service will provide you with a return authorization (RA) number and guide you through the return process.
    Returning Products: Please return the product and the packaging with the return authorization number. Make sure to choose a trackable mailing method to ensure that your return arrives safely during transportation.
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  • Refund Processing
    Once we receive your returned product and confirm that it meets the return conditions, we will process your refund within 5 business days. The refund will be returned to the account of your original payment method, and the specific arrival time may vary depending on the processing time of the bank or payment institution.
  • Exchange Policy
    Currently, we do not support direct exchanges. If you need to exchange the product, you can first
  • return the original
    product and apply for a refund, and then place a new order to purchase the product you want.
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Thank you for choosing our site, we look forward to seeing you again!